Frequently Asked Questions about ordering bamboo from Bamboo Garden

See this link for general bamboo care FAQ

How do I place my order?

Call us at 503-647-2700 or email us at bamboo@bamboogarden.com for a quote. Also, we will be happy to call you if you provide your phone # and a good time to call. Credit card numbers should not be given through email.

How do I pay?

You can pay via credit card (Visa, MC, and American Express) over the telephone or send a check to our mailing address:
18900 NW Collins Rd,
NORTH PLAINS, OR, 97133.
Please be sure to include your name, a copy of your order, your mailing address, day time phone #, and the total cost for plants and shipping.

How do we ship?

We ship via UPS. If you need or would rather we send packages through a different means, just ask and we will see what we can do. We can use DHL, Delta Airlines, USPS, and Federal Express, but prices may vary. We usually ship UPS Ground but during extreme weather we may use
UPS 3 Day Select or wait for a change in weather. If you have different needs, please let us know and we will do our best to meet your deadline.

How large are the bamboo plants you ship?

Our Standard shipping sizes for UPS Boxes are 1 through 5 gallon bamboos, with 10 gallons shipped on a pallet. The height of the individual plant varies depending on the species.  In general a 1 gallon size plant is 1-2 feet tall, 1-2 canes, sometimes 3-4 feet. A 2 gallon is 2-3 feet on average, 2-3 canes, but can be as tall as 5 feet.  A 5 gallon is usually 3-5 feet tall, 3-5 canes, but can be as big as 7 feet, but plants of this size are difficult to ship by standard UPS methods.  Fargesia tend to be shorter and bushier than Phyllostachys; a 5 gallon F. sp. Rufa might be 3 1/2 feet tall with 20+ canes, while a P. aureosulcata Spectabilis might be 5 feet tall with three canes that are a thicker diameter.  Some kinds of ground cover bamboo only grow to 2 feet tall at maturity, so even a five gallon plant would be about 1 foot tall, but could contain as many as 40 + short bushy canes. You are always welcome to call to inquire about the specific height of the bamboo you wish to purchase. We guarantee our bamboo to arrive in healthy condition, ready to plant in the landscape.

We can ship 10 to 15 gallon bamboo on a pallet via UPS Freight or other LTL freight carriers. Call to inquire about details.

We also regularly ship very tall bamboo, 20 - 40 feet, in containers using  53 foot refrigerated semi truck. We supply many commercial landscaping projects and even some larger residential jobs, or large retail garden centers.  The main concern is that the unloading area can accommodate a truck of that size.  If you want truly large bamboo delivered to your door, usually we can find a way to make it happen for a reasonable cost.  Imagine an instant 30 foot tall screen, by 30 feet in length, to completely screen out your neighbors new 3 story monstrosity. With large timber bamboo, such as Phyllostachys,  this is a very real possibility; we do it all the time, just give us a call to discuss details. 503-647-2700
 

How long does it take to receive my order?

See link: transit time. We generally ship by UPS Ground.  It usually takes 2 - 3 days for the west coast and 3 - 4 days going to the more inland western states. It will usually take 5 -7 days to reach the East Coast. We usually ship on Monday, Tuesday, and Wednesday.  If the temperatures are severely cold or hot, the plants may be damaged. In that case, we recommend using UPS 3 DAY AIR or waiting until the weather changes.

How much does it cost for shipping?

Here is a link to  UPS Shipping rates. The price is determined by the weight of the package and distance shipped.  Click on link for details

Are the bamboo shipments guaranteed?  

YES, We spend a great deal of time selecting the best plants possible from our inventory, and guarantee they arrive in healthy condition. The bamboo are well grown in plastic nursery containers, the base wrapped in plastic and secured to a shipping box with strapping tape. They travel very well and each year we receive many compliments on our packaging system. Most of the time they arrive in great condition, although spending a long time in transit can be stressful for plants, and in some cases they will show minor signs of stress. This is natural and nothing to be concerned about, they will perk up in a few days to a couple of weeks. If you order bamboo in the winter or very early spring, please recognize that some species naturally defoliate up to 50% of their leaves in the winter and may look a little ragged until they put on a flush of new growth; again, this is natural and nothing to worry about. If the plant deteriorates in health and perishes due to apparent stress of shipping and handling, or any other  factor within our responsibility, we will either replace the plant, send a full refund, or reach a reasonable agreement.  Our guarantee is valid for three months from the date the plant is received.

We do not guarantee plants that perish due to customer neglect or factors outside our responsibility. The most common factors being: 1) Forgetting to water the plant when necessary.  2) Extreme heat or cold.  3) Choosing a plant that is not hardy for a specific climate; we try to recommend the best plant for each customer, and warn those who choose a plant that may be risky for their climate.  However, sometimes one may order a bamboo not suitable for their area and we do not notice their error. Please be sure the bamboo you desire is appropriate for your climate or sunlight exposure. We specialize in personal service and our experienced sales staff are here to assist you in finding the best bamboo for your situation.  Most bamboo are versatile and grow well in a wide range of climates.  TEMPERATE CLUMPING BAMBOO (except for those in the genus
Bambusa) are not appropriate plants for hot, southern climates, or for full sun exposure in northern climates.
 


A one gallon Phyllostachys is usually 15 to 30 inches tall, not including the height of the pot (the plant above is measured against a meter stick)
Our 8-10 plant box has the best shipping rate. 
(click on the pictures to see larger image)

Can I order early and specify a later date for shipping?

Yes, we can ship when you would like. Most often, the order is paid for up front, as we collect the bamboo to a special holding area in the green house, where they safely await their pre arranged ship date. At the ship date we call each customer to notify that the plant has is on its way. Please inquire if you would like us to email a UPS tracking number.

Which bamboos will grow in severe cold temperatures?

Some types can width stand winter lows of -20 F. Look at the our Landscape Use page to guide you in the selection of cold hardy bamboo .  Also see the Hardiness List. Make sure the sun exposure will work for the plants you select. Most of the cold-hardy clumping bamboos need afternoon shade.

Wholesale purchases  
If you are interested in large quantities, please contact us for volume discounts.

How do I care for my "Lucky Bamboo"?

If your plant lives in water, it is called "Lucky Bamboo." It is not a true bamboo, but a Dracaena. We have a link to  ‘caring for lucky bamboo’ for care instructions.

Bamboo Pictures and Descriptions:

Prices